Star Group Refund Policy

Updated September 2025

This Refund Policy is issued by Star Services International Pty Ltd ACN 006 433 790 (trading as Star Group) (“Star”, “We”, “Us”, “Our”) and governs all purchases made via Our website located at www.stargroup.com.au (“Website”).

By submitting an order via the Website, you acknowledge and agree to be bound by the terms of this Refund Policy. If you do not accept these terms, you must immediately cease submitting any orders via the Website.

We reserve the right to amend this Refund Policy at any time by publication on the Website or by such other means of notification as We determine. Continued access to and use of the Website following any amendment constitutes deemed acceptance of the amended Refund Policy.

To the extent of any inconsistency between this Refund Policy and Star’s Terms and Conditions of Trade (available on the Website), this Refund Policy shall prevail.

1. Orders and Deliveries

1.1 All orders placed via the Website are subject to confirmation and acceptance by Star.
1.2 Star reserves the right to vary prices in the event of supplier increases, errors, or omissions, upon giving you reasonable prior notice. Where an increase in price is requested, you may cancel the order by written notice to Star within seven (7) days of such notification.
1.3 Freight and delivery charges may apply and shall be payable by you.
1.4 If an appropriate person is not available at the delivery address to accept delivery, additional delivery charges may be incurred and shall be payable by you.
1.5 Risk in the goods passes to you upon delivery. Title to the goods shall remain with Star until payment has been received in full.

2. Payment and Security

2.1 You must pay the applicable price confirmed by Star in respect of each order submitted via the Website.
2.2 All personal and payment information provided to Star is protected through Secure Sockets Layer (SSL) encryption technology to ensure the security of transactions.

3. Returns and Refunds

3.1 You are entitled to a refund, repair, or replacement where goods supplied by Star are affected by a major failure, within the meaning of the Australian Consumer Law. A “major failure” includes circumstances where the goods are:

  • faulty or unsafe;
  • materially different from their description or as advertised; or
  • substantially unfit for the purpose for which they were sold.

3.2 Goods returned for exchange or credit (other than for major failure) must be:

  • in their original packaging;
  • unused and unworn; and
  • in the same condition as supplied.

3.3 Returns Process

Please note that customers are responsible for all return shipping costs. Once you have organised your postage, please provide us with the tracking number and carrier details so we can monitor the shipment’s progress. As soon as the items are receipted back into our warehouse and inspected, we will promptly process your partial refund for the returned goods.

 What this means for you:

  • Shipping Costs: Return postage is to be organised and paid for by the customer.

  • Tracking Details: Please forward the tracking number and carrier info to us/customer service representative so we can monitor the shipment’s progress.

  • Refund Processing: A partial or full refund for the items will be issued once they have been received and inspected at our warehouse.

5. No Exclusion of Statutory Rights

Nothing in this Refund Policy is intended to exclude, restrict, or modify any rights, guarantees, or remedies conferred on consumers under the Competition and Consumer Act 2010 (Cth) or any other applicable legislation which cannot lawfully be excluded or restricted. This Refund Policy shall be read subject to those statutory provisions, and, to the extent of any inconsistency, those statutory provisions shall prevail.