1. Shipping
We offer free shipping on orders over $150 ex GST to metro areas and capital cities. For orders under this threshold, standard shipping fees apply. A detailed breakdown of rates can be found in our shipping matrix below.
1.2. Standard Shipping
Standard delivery times vary depending on your location within Australia. Orders shipped to metro areas are typically delivered within 2–3 business days, while deliveries to regional and remote areas may take 5–7 business days.
Please note that all delivery timeframes are estimates only and may be affected by factors such as location, courier schedules, and unforeseen delays.
1.3. Shipping Matrix
| Zone | Order Value ex GST | Delivery Fee |
|---|---|---|
| Metro / Capital City | ≤$149.99 per order | $13.50 |
| ≥$150 per order | $0.00 | |
| Regional / Remote | ≤$349.99 | $40.00 |
| ≥$350 | $20.00 |
2. Return of Goods
Effective immediately, only pre-arranged returns with a valid Return Number will be collected by our drivers. What this means for you: If a return is required, please contact our Customer Service team.
📧 sales@stargroup.com.au
☎️ 03 9588 6444
- Customer Service will issue you a Return Number.
- Please write this Return Number clearly on the box (or use a returns label if provided).
- Pick-up will be booked with our freight provider once the return is arranged.
- After the stock is received and confirmed at our warehouse, a credit will be processed in line with our standard procedures.
Click here to view our return and refunds policy.
For further information on delivery times, charges or returns we encourage you to contact us via our online form, by contacting our Customer Service team by calling (03) 9588 6444.