1. Shipping
We are pleased to offer free shipping to major capital cities and metropolitan areas for all orders over $165 ($150 ex. GST).
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Standard Orders: For orders below the $165 threshold, flat-rate shipping fees apply based on your location.
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Regional, country, remote deliveries: Please refer to our detailed shipping matrix below for rates applicable to regional zones or oversized items.
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Trade Account Holders: As your account features specialised pricing and terms, standard web shipping promotions do not apply. Shipping for trade orders is calculated at checkout according to your specific account agreement.
1.2. Standard Shipping
Standard delivery times vary depending on your location within Australia. Orders shipped to metro areas are typically delivered within 2–3 business days, while deliveries to regional and remote areas may take 5–7 business days.
Please note that all delivery timeframes are estimates only and may be affected by factors such as location, courier schedules, and unforeseen delays.
1.3. Shipping Matrix
| Zone | Order Value (incl. GST) | Delivery Fee (incl. GST) |
|---|---|---|
| Metro / Capital City | Up to $164.99 | $14.50 |
| $165.00 and over | FREE | |
| Outer Metro | Up to $164.99 | $16.00 |
| $165.00 and over | FREE | |
| Regional | Up to $384.99 | $22.00 |
| $385.00 and over | $19.00 | |
| Country | Any order value | $45.00 |
| Remote | Any order value | $85.00 |
1.4 Freight surcharges on top of applicable shipping charges.
| Product Type | Order Value ex GST | Delivery Fee (incl. GST) |
|---|---|---|
| Items classed as Palletised | Any value | $52.00 + Standard rate (determined on postcode location) |
| Big and Bulky | Any value | $5.75 |
| Dangerous Goods | Any value | $6.20 |
For further information on delivery times, charges or returns we encourage you to contact us via our online form, by contacting our Customer Service team by calling (03) 9588 6444.