Shipping policy
1. Shipping
Enjoy free shipping to capital cities and metro areas on orders of $200 or more (incl. GST).
- Orders under $200: a flat delivery fee applies based on your location.
- Regional, country and remote: see the shipping matrix below.
- Trade account holders: web shipping promotions don't apply. Shipping is calculated at checkout under your account agreement.
1.1 Delivery Times
Metro: 1–3 business days. Regional and remote: 3–4 business days. Timeframes are estimates and may be affected by courier schedules or unforeseen delays.
1.2 Shipping Matrix
| Zone | Order value (incl. GST) | Delivery fee (incl. GST) |
|---|---|---|
| Inner metro / capital city | Under $200 | $12.70 |
| $200+ | FREE | |
| Greater metro | Under $200 | $15.10 |
| $200+ | FREE | |
| Regional | Under $385 | $19.80 |
| $385+ | $18.50 | |
| Country | Under $250 | $43.00 |
| $250–$399.99 | $22.00 | |
| $400+ | FREE | |
| Remote | Any value | $53.00 |
1.3 Freight Surcharges
Charged in addition to the shipping fee above, at any order value.
| Item type | Surcharge (incl. GST) |
|---|---|
| Palletised items (all zones) | $122.15 pallet freight + $47.22 pallet fee |
| Big and bulky | $5.75 |
| Dangerous goods (DG) | $13.50 |